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Salesforce CRM

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Courses Overview
Premier Online Trainings Institute provides best Salesforce CRM training in Hyderabad, Banglore by our Highly Professional certified trainers.

Salesforce CRM is a universal enterprise software company headquartered in San Francisco, California. Though best renowned for its customer relationship management (CRM) product, Salesforce has also expanded into the social enterprise arena through attainments. It was graded number 27 in Fortune’s 100 Best Companies to Work For in 2012.

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Course Curriculum
  • Learn about factors to consider when building a data model
  • Develop custom objects and fields, encrypted fields, field help, and field history tracking
  • Use master detail, lookup, and many-to-many relationships
  • Create a user interface for custom applications using the Custom Object tab, Page Layout, and Customization options
  • Set field attributes on the page layout
  • Use the Custom Object queue and event-based workflow rules with field update actions
  • Develop custom formulas and validation rules
  • Learn about factors to consider when designing applications for multiple users
  • Create profiles, understand what a profile controls (including data access), and customize profiles to manage the user experience
  • Customize the user experience with record types and page layouts
  • Control access to records
  • Employ OWD, sharing rules and levels, roles, public groups, and manual share
  • Apply profiles, OWDs, role hierarchy, and sharing to restrict access to sensitive data
  • Apply OWDs, public groups, and manual sharing to create conditional access to data
  • Analyze suitability of FLS, page layouts, and record types to satisfy business requirements
  • Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes
  • Use validation rules to enforce conditional required behavior
  • Use functions to enforce data format and data consistency
  • Implement multistep approval workflows and escalations to automate business processes
  • Create parallel approval workflows and workflow approvals with dynamic approval routing
  • Use outbound messages as part of an approval workflow
  • Establish approval workflow criteria with cross object formulas
  • Set up field history tracking to audit processes
  • Learn techniques to prevent or record data changes
  • Learn when and how to use upsert
  • Use data management tools and the capabilities of API-based tools
  • Configure the Data Loader via command line
  • Encrypt passwords using encrypt.bat
  • Use the Data Loader to create mapping files and to upsert data
  • Learn about the capabilities of the Visualforce framework
  • Incorporate Visualforce pages into Salesforce
  • Construct expression bindings and incorporate Salesforce into Visualforce pages with Visualforce tags
  • Use Visualforce tags to create page layouts, input forms, output tables, custom components, and more
  • Create partial page refreshes on JavaScript events
  • Learn about the functionality that comes with Visualforce standard controllers
  • Find out when Apex is required for creating custom controllers or extensions
  • Learn about Apex features compared to other programming languages
  • Learn about use cases for which Apex is a good solution
  • Learn about Apex access modifiers
  • Learn about available Apex object types
  • Learn about types of collections
  • Learn the syntax for including SOQL queries within Apex
  • Write SOQL for loops to handle bulk data
  • Learn about the two types of DML statements
  • Use limit statements
  • Learn about the Save execution order and when “before” and “after” Apex triggers fire
  • Learn about the types of governor limits and contexts
  • Code Apex triggers to handle bulk data
  • Create a unit test for a previous class, using assertion methods, and run a test
  • Write a Web services class
  • Consume an external WSDL and access it through Apex
  • Learn the arguments to send an email from Apex
  • Create a Salesforce email domain and code a class to consume email
  • Explore the functionality of each Visualforce standard controller
  • Code custom controllers and extensions
  • Use testing, debugging, and deploying controllers capabilities
  • Learn the basics of testing controllers vs. regular Apex classes